Privacy Policy

Introduction

At Epex Logics ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with data protection laws applicable in the UK and Canada, including the UK General Data Protection Regulation (UK GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Contact us: Name, email address, phone number, business name
• Request a quote: Project details, budget, timeline
• Sign up for our newsletter: Email address, name
• Use our services: Billing information, business details, website access credentials
• Communicate with us: Any information you share in messages or calls

Information Automatically Collected

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, referral sources
• Cookies: Small files stored on your device to enhance user experience

Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you interact with our content)
• Business partners and referral sources
• Publicly available databases

How We Use Your Information

We use the information we collect for various purposes, including:

Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (hosting, analytics, payment processing)
• Professional Advisors: Lawyers, accountants, and consultants who provide professional services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights

We require all third parties to respect your privacy and comply with applicable data protection laws.

International Data Transfers

As we serve clients in both UK and Canada, your information may be transferred between these countries. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions where applicable
• Binding corporate rules for internal transfers

When we transfer data from the UK to Canada, we rely on the UK's adequacy decision for Canada under the Data Protection Act 2018.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Client Information: Retained for the duration of our contract plus 6 years for legal and tax purposes
• Inquiry Information: Retained for 2 years after last contact
• Marketing Data: Retained until you withdraw consent
• Website Usage Data: Retained for 26 months for analytics

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

For UK Residents (Under UK GDPR):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights related to automated decision-making: Not be subject to solely automated decisions

For Canadian Residents (Under PIPEDA):

• Right to Access: Request access to your personal information
• Right to Challenge Accuracy: Request correction of inaccurate information
• Right to Withdraw Consent: Withdraw consent for data use
• Right to Challenge Compliance: File a complaint about our practices

To exercise any of these rights, please contact us at privacy@epexlogics.co.uk.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Functional Cookies: Remember your preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Supervisory Authorities

If you are unsatisfied with our response, you have the right to lodge a complaint with:

• UK Residents: Information Commissioner's Office (ICO) - ico.org.uk
• Canadian Residents: Office of the Privacy Commissioner of Canada - priv.gc.ca